How do you avoid lock-in while still using managed model APIs?
Jax Rivera
Discuss abstraction layers, evals, prompt portability, and data export.
Zoe Navarro
We compared two vendors on the same 20 tickets. Accuracy was fine; escalation quality was not. Score human handoff and confidence thresholds harder than model branding.
Amir Soltani
Document what “done” means for the workflow. We shipped an agent that “worked” but still required a human to close the loop every time — zero net time saved.
Mila Chen
If you are non-technical, demand a sandbox with sample data and a 30-minute setup path. Anything that needs a solutions engineer for the first win will stall on a small team.
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