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How do you measure whether an agent is actually saving time instead of moving work around?

O

Omar Farouk

Operations analysts

5d

I am trying to get a realistic read on how do you measure whether an agent is actually saving time instead of moving work around.

Share practical KPIs, baseline methods, and workflow-level measurement ideas.

What has actually worked (or failed) for your team? Specific examples, pricing traps, or vendor claims that did not hold up are especially useful.

168views5replies
J

Jax Rivera

Strategy & architecture

4d

If you are non-technical, demand a sandbox with sample data and a 30-minute setup path. Anything that needs a solutions engineer for the first win will stall on a small team.

P

Priya Nair

Senior engineer

3d

Source quality beat model size for us. Clean knowledge + tool scopes fixed more hallucinations than switching models.

N

Nico Braun

Engineering manager

2d

Start with one bounded workflow that has a clear success metric. We tried to automate three use cases at once and none of them got good enough to ship.

S

Suki Tan

Research analyst

2d

The vendor demo is not the product. Ask to see the same workflow run on your data, not their sample data. That is where connector gaps and permission issues show up.

R

Reid Callahan

Customer success lead

18h

Measure rework, not just throughput. An agent that resolves 80% of cases but creates 30% more manual cleanup is not saving time.

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