How should companies review AI vendors for SOC 2 or ISO evidence?
Nico Braun
Share documents, control gaps, and practical review questions.
Felix Kron
Budget-wise, usage pricing looked cheaper until support volume spiked. Model a bad week, not an average day. That alone flipped our shortlist.
Hana Ishikawa
We compared two vendors on the same 20 tickets. Accuracy was fine; escalation quality was not. Score human handoff and confidence thresholds harder than model branding.
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