What does a good 30-day AI agent pilot measure?

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Elio Marchetti

Procurement leads

6h

I am trying to get a realistic read on what does a good 30-day AI agent pilot measure.

Define success criteria, risk limits, user feedback, and go/no-go thresholds.

What has actually worked (or failed) for your team? Specific examples, pricing traps, or vendor claims that did not hold up are especially useful.

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Zoe Navarro

Senior engineer

5h

We compared two vendors on the same 20 tickets. Accuracy was fine; escalation quality was not. Score human handoff and confidence thresholds harder than model branding.

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Amir Soltani

Research analyst

3h

Document what 'done' means for the workflow. We shipped an agent that 'worked' but still required a human to close the loop every time — zero net time saved.

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Mila Chen

Operations lead

2h

If you are non-technical, demand a sandbox with sample data and a 30-minute setup path. Anything that needs a solutions engineer for the first win will stall on a small team.