What security questions should every AI agent vendor answer clearly?
Dev Patel
Security reviewers
I am trying to get a realistic read on what security questions should every AI agent vendor answer clearly.
Cover data retention, training use, subprocessors, SSO, audit logs, and deletion.
What has actually worked (or failed) for your team? Specific examples, pricing traps, or vendor claims that did not hold up are especially useful.
Rina Deshmukh
Operations lead
We compared two vendors on the same 20 tickets. Accuracy was fine; escalation quality was not. Score human handoff and confidence thresholds harder than model branding.
Theo Lang
Customer success lead
Document what 'done' means for the workflow. We shipped an agent that 'worked' but still required a human to close the loop every time — zero net time saved.
Yara Mendes
Senior engineer
If you are non-technical, demand a sandbox with sample data and a 30-minute setup path. Anything that needs a solutions engineer for the first win will stall on a small team.
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