Revisión de la base de chat 2026

Cómo evaluamos esto

We evaluated Chatbase as a website-first agent builder with optional email, messaging, and voice, not as a full contact center. Scoring weights setup speed, knowledge fidelity, channel quality by plan, action depth, y pricing honesty after credits and add-ons.

We checked the product page, pricing and plan comparison, y trial terms. The review uses vendor documentation. We did not measure credit use on a live catalog, test production WhatsApp or voice, or inspect the SOC 2 report.

Cálculo de precios para ejecutar

What one month of Chatbase can cost

Start with the plan fee. Add the cost of recharging credits in a peak month, then add separate agents, branding removal or extra storage only if you need them. The published add-on rates are listed below.

Work the spreadsheet in this order, not the reverse.

• Convert last month's chats, emails, WhatsApp threads, and voice calls into conversations, then into message credits. Do not blend them. Voice and action-heavy threads burn faster than a one-turn FAQ.
• Pick the yearly card if you will stay 12 months: Hobby $32 per month ($384 billed annually), Basic $120 per month ($1,440), Business $400 per month ($4,800). The monthly card is Hobby $40, Basic $150, Business $500. That is a 20% yearly discount on the subscription, not on add-ons, unless the vendor confirms otherwise at checkout.
• Add branding removal on day one if a client site or premium brand cannot show the Chatbase badge. At $99 per month that line is 83% of Basic's yearly rate ($120) and more than 3x Hobby's yearly rate ($32).
• Add $25 per extra agent per month for every knowledge base that should not share instructions. Two brands on Basic yearly is $120 + $25, not $240, but you still have one credit pool unless you buy more credits.
• Set an auto-recharge ceiling. Credits purchased this way do not expire, which is useful in a launch week and dangerous if nobody owns a monthly cap. Three top-ups of 1,000 credits are $120 on top of the plan.

For example, Basic on an annual subscription costs $120 per month equivalent. If you add branding removal ($99), one extra agent ($25), and 3,000 recharge credits ($120), that month costs the equivalent of $364 before tax and channel fees. This example uses the published monthly add-on rates.

Who Chatbase fits best

Cobertura del canal para verificar.

Chatbase's homepage line is "build once and deploy everywhere": chat, email, and voice. The compare table is more useful than the headline. Coverage on a logo row is not the same as two-way history, attachments, and handoff on your plan.

• Website widget: primary surface. Test mobile render, page-level context, and whether the badge is acceptable without the $99 branding add-on.
• Correo electrónico: inbound support email is a homepage claim. Confirm thread history, attachments, and which plan actually routes mail.
• WhatsApp, Messenger, Instagram: listed as integrations. Ask whether Meta fees and a business-solution provider sit outside Chatbase, and how handoff works when a DM needs a human.
• Slack and WordPress: listed. Useful for internal or site-embedded use. Verify workspace permissions and theme behavior.
• Voice and telephony: Basic and Business. Check concurrent-call caps (10 / 20), transcript quality, and transfer to a human.
• API: Basic and higher. Required if you embed inside an authenticated app rather than a public marketing site.

Ask the vendor to send a WhatsApp message on your test number, escalate it, and show the human the transcript.

Ejecución y transferencia del flujo de trabajo

The product is no longer sold as a FAQ widget. Procedures are written in plain language with actions in the steps: look up the order, confirm the item, check the return window, then refuse or route. Widgets can show interactive components (the homepage demo uses a shipment tracker) instead of a paragraph. That only matters if the action hits a live system. A procedure that cannot call Shopify or Stripe will still invent a tracking story from a PDF.

Handoff sits in a helpdesk view that Basic includes. Configure triggers for low confidence, billing and refund language, VIP keywords, and explicit "talk to a person" requests. The human should receive transcript, identity, attempted answer, and reason for escalation. If they do not, you have bought deflection, not a support agent.

• Website FAQ and product-guidance deflection from help-center pages.
• Lead capture and meeting booking through Calendly-class actions.
• Ecommerce: order status, returns eligibility, and product lookup, only after the Shopify or Stripe action is proven on your catalog.
• Email and voice on Basic-plus, after you measure credit burn on those channels separately.

Actualizado November 7, 2026

Chatbase pricing and credit allowances

Annual billing reduces the published subscription rates by 20%. Compare the monthly credit allowance, seat count and channel requirements before committing for the year. Chatbase advertises a seven-day trial for eligible customers. Its terms say it offers no free plan.

Source: Chatbase official pricing page, checked November 7, 2026. Annual equivalents are shown below monthly rates.

Add-ons on the same page

Chatbase lists four self-serve add-ons. Price each against your expected usage.

The pricing page lists the subscription discount separately from add-ons. Confirm add-on billing before paying annually.

AI capability, grounding, and failure modes

Chatbase is a retrieval-plus-instructions agent. You choose a model, attach sources, write procedures and guardrails, and test in a playground. The homepage builder on August 19, 2026 showed Claude Sonnet 4.6 as an example model with procedures that call lookup_order. That is the right shape. It is not proof that your return policy will execute.

Accuracy is still buyer-owned. Chatbase can constrain replies to verified sources and escalate on low confidence. It cannot invent a missing policy or a live order state. Four failure modes to score in a pilot:

• Alucinación: the model states a policy that is not in your sources. Constrain to sources and force "I do not know" when retrieval is empty.
• Stale knowledge: last quarter's return window is still indexed. Auto-retrain starts at Basic. Someone still has to own the source of truth.
• Partial retrieval: the bot finds the returns page and misses a buried clause. Structure sources as short headed sections, not 40-page PDFs.
• No live system: "where is my order" needs Shopify, Stripe, or an API action. Documentation cannot answer it.

Measure repeat-contact within 48 hours, AI-handled CSAT versus human CSAT, and unknown-query logs. Chatbase does not publish an independent hallucination rate for your industry. Your 50-question sample is the only number that should decide a buy.

Áreas destacadas para verificar

Ask the vendor to show each item on your data, not a canned agent: no-code builder (instructions, procedures, guardrails, widgets); sources including URLs, documents, Notion, YouTube, and on Business tickets as a source; AI actions (5 / 8 / 12 by paid plan) against Shopify, Stripe, Calendly, or your API; playground and Backstage debugging; helpdesk on Basic+; auto-retrain on Basic+; analytics basic on Hobby and advanced on Business.

Análisis y visibilidad operativa

Hobby includes basic analytics. Business adds advanced analytics, source suggestions, and tickets as a source. Confirm export of transcripts, unknown queries, credit burn by model, and channel mix. Keep helpdesk CSAT and repeat-contact even after go-live. Do not let the vendor dashboard become the only scoreboard.

Security, data handling, and compliance

The Chatbase homepage lists GDPR, SOC 2 Type II, and HIPAA, plus encryption in transit and at rest, and a statement that customer data is not used to train models. Enterprise adds SSO, audit logs, custom roles, white-labeling, and HIPAA eligibility. Ask for the applicable security report, data retention terms and agreement before using regulated data.

• Request the latest SOC 2 report, DPA, subprocessors, and retention schedule.
• Confirm the "not used to train models" statement covers both Chatbase and the underlying LLM providers on your selected models.
• Map seats to roles. Business has five members. Enterprise custom roles matter once legal, support, and marketing all touch the agent.
• If you handle PHI, do not assume the public Business plan is HIPAA-eligible. The compare table places HIPAA eligibility on Enterprise.

What questions should you ask before buying Chatbase?

• Can you score 50 of our real tickets with source-only answering, including forced unknowns?
• How many message credits will our mix of web, email, WhatsApp, and voice consume on the model we actually want?
• Which channels in our target plan are native, and which need a Meta or telephony provider with separate fees?
• Show a live Shopify or Stripe action failing safely, with the reason visible to a human.
• What does the helpdesk handoff contain: transcript, identity, attempted action, and trigger?
• What is the live price, monthly and yearly, for branding removal and a second agent?
• How does auto-recharge cap, and do those credits expire? (The page says they do not.)
• Who on our side owns weekly unknown-query review after go-live?

What red flags should you watch for with Chatbase?

• The demo uses a canned catalog and will not load your PDFs, tables, or multi-language help center.
• Pricing talk stays on $32 / $120 / $400 yearly and never includes $99 branding, $25 extra agents, or $40 per 1,000 auto-recharge.
• Voice, WhatsApp, or API is described as "available" without checking the plan. Voice and API access start at Basic. The public table includes WhatsApp on Hobby.
• No forced "I do not know" path and no low-confidence handoff in the sandbox.
• Nobody is named as the weekly knowledge owner. Accuracy will decay after the first policy change.
• You need SLA ticketing, custom roles, or HIPAA paperwork on a public Business plan. Those sit on Enterprise in the public table.

What are the best alternatives to Chatbase?

Compare the Chatbase alternatives by workflow and migration cost if your current setup misses an order action, sends cases to the wrong queue, or costs more than your workload can support.

Pick by operating home and cost shape, not by a ranked feature list.

• YourGPT AIChoose YourGPT when you need omnichannel coverage and multi-step actions across WhatsApp, email, and web, and you can staff workflow setup.
• Intercom FinChoose Fin when the team already lives in Intercom and you prefer resolution-priced AI on top of the existing inbox and articles.
• SitioGPTChoose SiteGPT when you want a message-quota website bot with public citations and staged auto-refresh, and you can live without Chatbase's voice and procedures surface.
• TidioChoose Tidio when live chat plus a lighter chatbot, speed, and a lower operational burden matter more than model menus and procedures.
• GorgiasChoose Gorgias when Shopify order context, macros, and revenue-aware support are the job, not a standalone website agent.

Workflow test

What Chatbase needs to prove in a real support workflow

A polished widget is not a buy. Run this four-step sandbox on your content before annual billing.

1. Ground the answer.Train on the live help center and the five PDFs that actually drive tickets. Ask 50 real questions. The agent should cite or refuse. Count grounded correct, not "bot replied."
2. Take the action.Run one order lookup or booking in a sandbox. It should update the connected system or fail with a reason. A generated tracking paragraph is a fail.
3. Apply the guardrail.Force a refund, legal, or VIP case. Confirm the handoff trigger, the blocked action, and an audit trail a supervisor can read.
4. Hand off with context.The human must see transcript, customer identity, attempted answer, and why it escalated, without making the visitor repeat the story.

• YourGPT AI review
• SiteGPT review
• Intercom Fin review
• Tidio review
• Guía del comprador de agentes de IA de atención al cliente
• How to choose an AI agent platform
• Buyer scorecard

Official product demo

See the Chatbase platform before you trust the claims

This official Chatbase film is a product tour, not independent proof of resolution rates or credit burn. Repeat it on your catalog.

View on YouTube and ask the vendor to repeat the workflow with your own policies, integrations, and failure cases.

Should you choose Chatbase?

Choose Chatbase if you want a branded website agent trained on support content you already maintain. Start with Hobby if it covers the channels and actions you need. Compare Basic if you need an inbox, voice or API access. Before you pay annually, run the workflow test above and estimate a peak month with the add-ons your deployment needs.