Glossary
AI Agent Glossary
Practical explainers for the terms buyers encounter when comparing AI agent platforms, workflow automation, knowledge grounding, and human oversight.
Definitions
AI Agent
An AI agent is software that can interpret a request, use approved context or tools, and move a defined workflow forward under rules set by the business.
AI Agent Platform
An AI agent platform is software for building, deploying, governing, and improving AI agents across customer-facing or internal workflows.
Human in the Loop
Human in the loop means people can review, approve, correct, intervene, or take over an AI workflow before risk moves too far downstream.
RAG
RAG, or retrieval augmented generation, is a way for an AI system to retrieve relevant source material before generating an answer.