Glossary
AI Agent Glossary
Practical explainers for the terms buyers encounter when comparing AI agent platforms, workflow automation, knowledge grounding, and human oversight.
Definitions
AI Agent
An AI agent is software that can interpret a request, use approved context or tools, and move a defined workflow forward under rules set by the business.
AI Agent Platform
An AI agent platform is software for building, deploying, governing, and improving AI agents across customer-facing or internal workflows.
Human in the Loop
Human in the loop means people can review, approve, correct, intervene, or take over an AI workflow before risk moves too far downstream.
RAG
RAG, or retrieval augmented generation, is a way for an AI system to retrieve relevant source material before generating an answer.
Prompt Engineering
Prompt engineering is the practice of designing and optimizing instructions given to AI models to produce accurate, consistent, and safe outputs.
Large Language Model (LLM)
A large language model is an AI system trained on massive text datasets that can understand, generate, and reason with human language.
Multimodal AI
Multimodal AI refers to systems that can understand and generate multiple types of content including text, images, audio, and video.
AI Agent Memory
AI agent memory refers to systems that store and retrieve conversation history and user context for coherent, personalized interactions.